Return Policy

We want you to love your purchase! If you're not completely satisfied, we accept returns within 15 days of delivery.

Return Eligibility

To be eligible for a return:

• Items must be unworn, unwashed, unaltered, and in their original condition with all original tags attached.
• Items must be free of perfume, smoke, pet hair, deodorant marks, makeup, stains, or other signs of wear.
• Home décor items must be unused and returned in their original packaging.
• Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Sale items
• Clearance items
• Swimwear
• Intimate apparel
• Gift cards

How to Start a Return

To initiate a return, please contact us through our Contact Us page or email dejavuboutiqueandhomellc@gmail.com. Please include your order number and the reason for your return. We'll provide return instructions and, if applicable, a return shipping label.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, refunds are typically processed within 5–7 business days. Refunds are issued to your original payment method. Depending on your bank or credit card provider, it may take an additional 5–7 business days for the refund to appear in your account.

Exchanges

Exchanges are available for items currently in stock. If you'd like to exchange an item for a different size or color, please contact us to confirm availability before returning your item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

Lost or Stolen Packages

Every order includes tracking information so you can monitor your shipment.

Once a package has been marked Delivered by the shipping carrier, Deja Vu Boutique & Home is not responsible for lost or stolen packages. Customers are responsible for filing any necessary claims with the shipping carrier.

If you won't be available to receive your package, you may request that it be held at your local USPS Post Office through USPS.com, when available.

Need Help?

If you have any questions about your order, returns, or exchanges, please contact us through our Contact Us page or email dejavuboutiqueandhomellc@gmail.com. We're always happy to help.